Notice: Change in OSTI and OLTI contact details

We wish to inform you that as of 1 March 2024, there have been revisions to the contact information for the Ombudsman services. The Office of the Long-term Insurance Ombudsman (OLTI) and the Office of the Short-term Insurance Ombudsman (OSTI) have transitioned to the National Financial Ombud Scheme.

Below are the updated details for your reference:

Particulars of the National Financial Ombud Scheme

(For claims/service-related matters)

Physical address: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7708 Telephone: 0860 800 900 Email address: info@nfosa.co.za Website: www.nfosa.co.za

As a reminder, for inquiries regarding products, advice, market conduct, or the use of personal information, kindly reach out to the following:

Particulars of the FAIS Ombudsman

(For product/advice related matters)

Postal address: PO Box 41, Menlyn Park, 0063 Telephone: 012 762 5000 Share call: 086 066 3274 Email address: info@faisombud.co.za

Particulars of the Financial Sector Conduct Authority

(For market conduct related matters)

Postal address: PO Box 35655, Menlo Park, 0102 Telephone: 012 428 8000 Fax number: 012 346 6941 Email address: info@fsca.co.za

Particulars of the Information Regulator

(For complaints relating to the use of Personal Information)

Postal address: PO Box 31533, Braamfontein, Johannesburg, 2017 Telephone: 010 023 5200 Email address: POPIAComplaints@inforegulator.org.za

For any queries related to the above, please contact us on 0861366006 , or email us on correspondence@unityhealth.co.za.