Unity Health has some of the most comprehensive and affordable primary care products in the market. To help you access benefits, we have set out some useful information below. #StayHealthy.
This season’s flu vaccine is now available at all our network pharmacies. Please visit any AlphaPharm, Clicks, Dischem, Local Choice or Medicare pharmacy before 30 June 2022 to access your flu vaccine.
We recommend confirming availability of the flu vaccine beforehand as a particular pharmacy may run out of stock from time-to-time.
Members on our primary care plans have access to our COVID-19 benefit.
Benefits include the following (pre-authorisation is required):
• Consultation with a Unity Health Network GP/Nurse/Virtual GP consultations (via approved nurse clinic)
• Access to one COVID-19 pathology PCR test.
The benefit is payable if you test positive for COVID-19 (pre-authorisation is required).
• Basic chest x-rays.
• Acute medication available on the formulary.
• Skype counselling sessions are available.
The COVID-19 vaccine is the most effective way to prevent serious COVID-19 infection. Please have your vaccination today. If you are fully vaccinated, you may be eligible for your booster shot.
There are many advantages of making use of our Nurse benefit. These can be viewed here.
One of the many advantages is the ability to consult with a GP virtually. Visit a nurse at any AlphaPharm, Clicks, Dischem or Medicare pharmacy and if medically required the nurse will facilitate a consultation with a GP.
As a member of Unity Health, you have access to a wide range of wellness benefits.
These include:
• Telephonic and Skype counselling.
• Face-to-face counselling on referral.
• Financial coaching and debt management.
• Legal support and guidance on family law, wills and estates.
Contact our wellness partner:
We would like to advise you of the following customer care channels available to you:
Getting in touch with our call centre:
Our client call centre is always glad to assist with all your general queries. If an agent is unable to answer all your questions, they will escalate it to the relevant department and ensure you receive your feedback timeously. Contact 0861 366 006 and speak to one of our friendly call centre agents between 08:00 and 16:30 on weekdays and between 08:00 and 13:00 on Saturdays.
Please note that our call centre is closed on Sundays and public holidays.
Alternatively, contact the relevant department directly by sending an email to the correct department listed below or by requesting a “call-me-back” from within the Unity Health App.
Get in touch with our Membership department:
Send an email to membership@unityhealth.co.za for amendments, addition of dependants, cancellations, welcome packs (including membership cards) and changes in contact details including address information.
Get in touch with our Finance department:
Send an email to finance@unityhealth.co.za for billing, premium or payment queries (D/O or EFT). Kindly use your policy number as reference when making an EFT payment.
Get in touch with our Claims department:
Send an email to claims@unityhealth.co.za for all claim queries such as submitting a new claim or following up on an existing claim. Please ensure that your membership details are visible in the email.
In case of Emergency:
In case of any emergency, please contact ER24 at 010 205 3044. You can also contact our call centre at 0861 366 006 and press “one” to be transferred to ER24. Members with the Unity Health App can contact ER24 directly via a push-to-call function.
When submitting a query via email, kindly include your policy/ID number. You will receive an email notification with a reference number. Please use this reference number when contacting us regarding your query.
The Unity Health App enables you to manage your health insurance plan in the palm of your hands.
Download the App today to take full control of your healthcare plan.
Read more on the benefits of the Unity Health App here.
If you have any questions, please contact our call centre on 0861 366 006.
Kind Regards
The Unity Health Team
